Frequently Asked Questions (FAQ)
Shipping
Do you ship across the USA?
Yes, we ship nationwide across the United States, with express shipping typically taking around 3 business days.
How can I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking details.
Sizing
How do I find my correct size?
Please check our Size Guide before ordering. If you're unsure, feel free to contact us and we'll help you pick the right size.
What if the item doesn't fit?
Exchanges for a different size are available subject to availability — see our Return & Refund Policy for full details. Please note that custom-tailored, bridal, and stitched garments are not eligible for size exchange.
Returns & Refunds
What is your return window?
Items must be returned within 3 days of receiving your order, in original condition with tags and packaging intact.
How long does a refund take?
Once your return is approved, refunds are processed within 10 business days to your original payment method.
What items can't be returned?
Custom-made or tailored outfits, bridal wear, lehenga choli, sherwani and other stitched garments, sale items, and jewellery/accessories are final sale. See the full Return & Refund Policy for the complete list.
Custom & Bridal Orders
I see "Custom Order" on a product — how do I order it?
Some of our bridal and formal pieces are made to order. Tap the "Book Your Order" button on the product page to reach us directly on WhatsApp, and our team will confirm pricing, sizing, and delivery timelines with you personally.
Orders & Payment
Is checkout secure?
Yes, all payments are processed through our secure, encrypted checkout.
Can I change or cancel my order after placing it?
Please contact us as soon as possible after placing your order — we can accommodate changes only before the order has shipped.
Contact Us
Still have a question? Reach us at +1 813-733-2196 or via the contact details on our Contact page. We're happy to help!